Return & Refund Policy

At VIC Nutrition, we want you to understand your options if you need to cancel an order, return an item, or request a refund.

1. Our 90-Day Return Policy

You may request a return within 90 days of receiving your order. To qualify, items must be unopened, unused, and in their original sealed condition.

All returns must meet the following requirements:

• Original condition: Items must be unused and sealed, with no signs of wear, damage, or tampering.

• Original packaging: All original tags, branded boxes, pouches, and protective materials must be included and undamaged.

• Proof of purchase: A receipt, order confirmation, or other valid proof of purchase is required.

Opened or used VIC Nutrition products cannot be physically returned for hygiene and safety reasons. However, they may qualify for our 90-Day Satisfaction Guarantee below.

To request a return, email Support@vicnutrition.com. Contact us for return instructions before sending any items.

2. 90-Day Satisfaction Guarantee

If you have opened and used your VIC Nutrition product and are not satisfied with the results, you may request a refund under our 90-Day Satisfaction Guarantee. No physical return is required for eligible requests.

The following conditions apply:

• You must have used the product consistently as directed for at least 14 days.

• Your request must be submitted within 90 days of delivery.

• The guarantee applies to your first order only and is limited to one refund per household.

• Taste preferences and other subjective preferences are not covered by this guarantee.

• We may request a brief explanation of your experience to help us improve our products and service.

To submit a request, email Support@vicnutrition.com with your order details.

3. Order Cancellations

Orders may be cancelled within three hours of being placed.

After this period, orders enter our fulfillment queue and cannot be cancelled because processing and shipment may already be underway.

If your order can no longer be cancelled, you may request a return after delivery, provided the items meet the return requirements outlined above.

4. Free Gifts, Promotional Items & Post-Purchase Offers

Free gifts, bonus items, and post-purchase add-ons are not eligible for returns or refunds, whether used or unused.

• Free promotional items have no refundable value and are not eligible for exchange.

• Limited-time post-purchase offers are final sale and cannot be modified, returned, or refunded.

• If you return a purchased item that qualified you for a free gift, the associated gift must also be returned unused. Otherwise, the value of the gift may be deducted from your refund.

5. Shipping Fees & Refused Deliveries

Shipping fees are non-refundable because they cover services provided by our shipping and fulfillment partners.

If you refuse a package at delivery, a restocking and handling fee equal to 15% of the total order value will be deducted from any refund issued. This also applies to orders that originally qualified for free shipping.

Please contact Support@vicnutrition.com before refusing a delivery so we can help address your concerns.

By placing an order with VIC Nutrition, you acknowledge these return and refund terms.

6. Delayed or Lost Packages

If your package has not arrived within the estimated delivery timeframe, email Support@vicnutrition.com so we can initiate a carrier investigation.

Eligibility for a refund or replacement will be determined after the investigation is completed. Requests remain subject to the applicable 90-day window, measured from the confirmed or estimated delivery date.

VIC Nutrition is not responsible for packages lost because of incorrect shipping information supplied by the customer.

7. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or different from what you ordered, contact Support@vicnutrition.com immediately. Include your order details and a description of the issue so we can review it and arrange an appropriate resolution.

8. Chargebacks & Payment Disputes

If a chargeback or payment dispute is active, we cannot issue a separate refund until the dispute has been closed.

We encourage you to contact Support@vicnutrition.com first so we can work with you to resolve any concerns and avoid duplicate processing or unnecessary delays.

9. Subscription Orders

This section applies only if your order includes a subscription.

Satisfaction Guarantee

The 90-Day Satisfaction Guarantee applies to your first subscription shipment only.

Subscription renewal orders are not covered by this guarantee. Forgetting to cancel before a renewal date does not make a renewal charge eligible for a refund.

Automatic Renewals

Your subscription automatically renews until cancelled. Your selected payment method will be charged every 30 days or according to the delivery frequency selected when you subscribed.

By purchasing a subscription, you agree to the recurring billing terms presented at checkout.

Cancelling Your Subscription

You may cancel your subscription at any time through your customer account portal or by emailing Support@vicnutrition.com.

To avoid the next recurring charge, submit your cancellation at least 24 hours before your next scheduled billing date.

Cancellation takes effect at the end of your current billing period. Renewal charges already processed at the time of cancellation are non-refundable.

Keeping Your Information Current

You are responsible for maintaining complete and accurate billing and account information.

Update your information through your customer account portal or contact Support@vicnutrition.com for assistance.

10. Other Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods.

• Custom or personalized products.

• Personal care goods.

• Hazardous materials, flammable liquids, or gases.

• Sale items.

• Gift cards.

If you are unsure whether an item qualifies, contact us before requesting a return.

11. Exchanges

The quickest way to obtain a different item is to request a return for your eligible original purchase. Once your return has been accepted, place a separate order for the item you want.

12. European Union Orders

For eligible orders shipped into the European Union, you have the right to cancel or return your order within 14 days without providing a reason, subject to applicable statutory exceptions.

Items must be returned in the same condition in which they were received: unused, with original tags and packaging. Proof of purchase is required.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

13. Refund Processing

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact Support@vicnutrition.com.

Contact Us

VIC NUTRITION LLC
Email: Support@vicnutrition.com

Business address:
212 N. 2ND ST STE 100
RICHMOND, KY 40475
United States

Please contact us for return instructions before mailing any products. The business address above should not be used as a return address unless confirmed by our support team.